Technical Account Manager
We are looking for a Technical Account Manager to ensure the interface between our customers, the technical team and the sales team. This role is essential to ensure the success of our customers, from pre-sales to implementation, through technical support and continuous product improvement.
Job description
Created in 2023, Volubile is a young, dynamic and innovative startup, entirely dedicated to the reinvention of customer relationships through generative artificial intelligence. We are developing a platform of voice chatbots, equipped with hyper-realistic AI, capable of transforming customer interactions in a new way.
We are looking for a Technical Account Manager to ensure the interface between our customers, the technical team and the sales team.
This role is essential to ensure the success of our customers, from pre-sales to implementation, through technical support and continuous product improvement.
Responsibilities
Customer support & onboarding
- Support customers in the configuration and integration of our solution
- Ensure user training to maximize adoption
- Manage support requests and resolve technical issues
- Analyze customer feedback to suggest improvements
Pre-sales & Sales/Marketing collaboration
- Support Sales teams during technical demonstrations with prospects
- Answering technical questions and reassuring about the feasibility of integrations
- Help the marketing team create technical content (guides, webinars, case studies)
Collaboration with Product & Development
- Translating customer needs into product improvements
- Participate in the testing and deployment of new features
- Optimize workflows and automations with the tech team
Desired skills
- Experience of 3 to 5 years in technical customer relations, support or pre-sales (SaaS/b2b a plus)
- Good understanding of SaaS technologies (API, integrations, CRM, automation)
- Excellent interpersonal skills and pedagogy to popularize technical subjects
- Autonomy & appetite for technology, desire to evolve in an innovative environment
- Professional English required