How Pet’s Rescue France is revolutionizing its call management with Volubile?

In the non-profit sector, every interaction counts. For Pet's Rescue France, an association dedicated to animal protection, the increase in calls and limited availability of volunteers represent a major challenge. How can they remain reachable, respond accurately, and maintain the quality of their service without exhausting their teams? The answer came in the form of innovative technology: the Volubile AI voice agent. This testimonial recounts the association's journey, the difficulties it faced before Volubile, the implementation of the solution, and the concrete benefits observed.

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Introducing Pet’s Rescue France

Founded in 2018, Pet’s Rescue France is committed to saving and protecting all animals, without distinction: sick, elderly, abandoned, or abused. The association operates through a network of foster families and supports each animal until it is adopted. This mission relies on passionate volunteers, but it involves complex logistics: managing incoming calls, directing requests, reassuring callers, and documenting each interaction.

“We want to be available and in contact with people.” — Florian Chavignaud, Volunteer, Pet's Rescue France ‍

The challenges before Volubile

Before integrating Volubile, the association faced several issues:

1. High call volume and limited hours

Calls came in continuously, often outside of business hours. Volunteers, already busy with other tasks, had to juggle their professional and association lives.

“It's difficult to combine the two during my working hours.” — Florian Chavignaud, Volunteer, Pet's Rescue France

2. Significant mental load

The need to be constantly available weighed heavily. Every voicemail meant a reminder, even for negative responses, which increased stress and fatigue.

3. Repetitive and time-consuming explanations

During periods when the association could no longer take in animals, the situation had to be explained to each caller, sometimes several times.

4. Complex coordination between volunteers

Three volunteers took turns answering calls, with manual transfers and multiple callbacks. This ad hoc organization was becoming difficult to maintain.

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Why is Volubile the ideal solution?

Faced with these constraints, Pet's Rescue France chose to implement an AI agent from Volubile: Clara. The goal: to automate call handling 24/7/365, provide reliable answers, and free up time for volunteers.

24/7 availability

Clara responds immediately, even outside of business hours. No more voicemails to process, no more unnecessary callbacks.

"Clara also saves us a lot of time. " — Florian Chavignaud, Volunteer, Pet's Rescue France

Clear and consistent responses

For all types of requests, Clara provides callers with personalized, clear responses that are easy to understand.

Seamless integration

Clara sends a summary of each call to the internal collaboration tool (Slack), allowing volunteers to follow up on important requests (adoption, foster care) efficiently.

Intuitive interface

“We adopted the platform because it's really easy to use and intuitive... being able to have a summary of the call, the transcript, and the recording is really great.” — Florian Chavignaud, Volunteer, Pet's Rescue France

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The implementation process

The implementation went very smoothly, in several stages:

• Defining needs: identifying frequently asked questions and rules to be integrated.
• Testing phase: adjusting responses, correcting the pronunciation of the association's name.
• Telephony and Slack integration: Clara takes over, volunteers receive notifications.
• Continuous improvement: adjusting scenarios based on feedback and developments.

“In 99% of cases, she responds very well. There are no issues.” — Florian Chavignaud, Volunteer, Pet's Rescue France

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Key benefits

• Reduced mental load: volunteers are no longer required to be available at all times.
• Time savings: fewer reminders, less repetitive explanations.
• Quality of responses: consistency and clarity.
• Traceability: access to transcripts and recordings to improve scenarios.
• Peace of mind: the organization can focus on its core mission.

“Honestly, we're really happy with the quality of the responses... it's pretty cool.” " — Florian Chavignaud, Volunteer, Pet's Rescue France

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Conclusion

For Pet's Rescue France, Volubile is not just a tool: it is a strategic partner that allows them to remain available, respond effectively to numerous calls, and free up time for what really matters: saving animals.

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